Contact information

We are committed to providing safe, reliable, and high-quality healthcare products. All products undergo strict quality inspections before shipment to ensure they meet our quality standards.

If you receive products with manufacturing defects, incorrect items, or serious damage during transportation, please contact us within 7 days after delivery with your order details and supporting evidence.

After verification, we will provide appropriate solutions, including replacement, reshipment, or other reasonable arrangements.

This guarantee does not cover:
- Damage caused by improper storage or handling;
- Problems caused by misuse;
- Minor packaging changes caused during transportation;
- Returns or exchanges due to personal preferences after use.

 

我們承諾所提供的產品均爲符合質量要求的正品，並按照嚴格的生產流程進行製造與檢驗。

如您收到的產品存在以下情況： 產品存在製造缺陷； 收到的產品與訂單信息不符； 產品在運輸過程中出現嚴重損壞； 請在收到貨物後 7天內 聯繫我們的客戶服務團隊，並提供訂單信息及相關證明（如照片或視頻）。

我們將在確認情況後提供相應解決方案，包括產品更換、補發或其他合理安排。 

以下情況不屬於質量保證範圍：

• 因儲存方式不當導致的產品損壞；
•  因使用不當造成的問題；
• 產品正常包裝變化（如運輸過程中產生的輕微壓痕、摺痕等）；
•  已使用或因個人原因造成的退換需求。